Waiting for Communication from Primary Decoder
What does a “Waiting for Communication from Primary Decoder” mean?
Firstly this error is only applicable to a DStv xtraview
setup. Therefore you should only experience a “waiting for communication from primary decoder error” if you do have a two or three DStv decoder setup. This kind of setup consequently relies on communication between decoders. a Heartbeat cable relays these commands. Therefore a failure in this communication chain will cause an error. Using DStv approved components and installers is highly recommended. Some other common error you could expect as and DStv subscriber is a “Searching for signal or no signal – E48-32”
. For more info have a look at our article with the same title
What is a Heartbeat cable?
a Heartbeat cable connects the decoders in a Extra View installation. This truly is the heart of the installation. If this part of the installations does not function correctly you could lose communication between decoders. Therefore it is very important to ensure that your DStv installation is done by a accredited DStv installer. Optimal tv is DStv accredited and we can assist you with all your DStv needs, contact us
What could cause a “Waiting for Communication from Primary Decoder” Error?
Firstly the quality of your installation could cause numerous errors. If you do experience other errors you can also have a look at our other articles
Inferior cable or damaged cable
The quality of cable does differ. Usually the price of of cable increases as the quality increases. We only use DStv approved cable to ensure a high quality and reliable installation. Some installers use cheaper cable to make more profit but this is surely not the way to go. Fault finding on a weak installation is way more expensive than what you are able to save on a cheaper cable. Therefore ensure that you insist on DStv approved cable to ensure a stable xtraview setup. If you do have a “waiting for communication from primary decoder ” error, bad quality or damaged cable could be the cause.
Most extra view setups does need some sort of splitter or amplifier to relay communication on the heartbeat. It is crucial to the integrity of your Dstv xtraview setup that these components function correctly. Therefore the use of DStv approved components is crutial. Bad quality or faulty components can cause a “waiting for communication from primary decoder” error.
Multichoice offer a walk in DStv decoder testing service. If you do suspect that one of the decoders in your DStv xtraview setup could be faulty, Multichoice will be able to test the decoder for you free of charge. You can get the details of the nearest agency to your location from their website www.dstv.com.
If you would rather upgrade to an explora or new decoder have a look at our online store
for pricing and to place your order.
In conclusion the importance of getting your xtraview installed correctly is evident. As a Multichoice accredited installer company Optimal TV is DStv approved. Contact us
today if you need any assistance.